From the above date to present, we have had three different window cleaning companies. Two companies were removed from site due to compliance and performance matter which resulted in heavy penalties to the contract. It was at this time that we sourced S&M
S&M are professional and it was a breath of fresh air to deal with a company that understood the complicities of working in an extremely busy acute hospital in the largest NHS Trust. I am very happy to confirm since working with S&M we have not received any financial penalties regarding window cleaning from our Trust. S&M carry out the window cleaning of both the internal and external windows to all Towers and the old/existing Estate at both Royal London and St Barts Hospitals.
We have regular sub-contractors meeting with S&M attended by their senior management who are fully aware of our contractual requirements. On a day to day basis there is a site supervisor who liaises with the domestic department. In addition, S&M site management liaise with the Clinical staff before/after cleaning the internal windows.
The staff of S&M are experienced, trained, highly motivated and professional. All staff are in full uniform and trained in the use of the cradles to carry out the external window cleaning across the three towers. This is carried out efficiently and effectively despite the challenges faced by the Company i.e. there is a Helipad on the 17 Floor. They communicate well with the HEMS if/when the Helicopter leaves/arrives on site via radios.
Some of their qualities are (list not exhaustive):
· Good communication
· Completing tasks on/ahead of schedule
· Working closely with our end users and Hard FM
· Quality finish
· Compliance with Health and Safety procedures
I would recommend S&M as a window cleaning due to above reasons.
Facilities Manager , Carillion Health