Quality Management. Our quality management system has been devised and is delivered against our business services and strategy to ensure customer requirements and satisfaction is being delivered correctly. By creating and implementing standard procedures and SOPs (standard operating procedures), S&M are focused and dedicate to serve each and every customers right every time, across all works.

Environmental Management. Working within the cleaning industry, S&M have a moral obligation to ensure the business being conducted is foremost focused on the protection of the environment from the way it delivers services to the impact the business has on indirect environmental factors.  It is through our environmental management system S&M assess and structure our operational decisions. From the selection of low carbon vehicles, effecting route planning to minimise miles travelled right down to the selection of non-biological cleaning products.  

Health & Safety Management. Safety is paramount in the continued efforts of S&M. Our health and safety management system is an integral framework without our operations and fundamental beliefs of how a company should be operated. Our system was designed to effectively manage all safety including the communications of all works effectively to staff as we strive for a 100% awareness strategy across the company. 

Integrated Management. In order for us to deliver the best services to customers, we have devised our own internal KPI system. By establishing and defining set goals for the company we then establish actionable KPI targets each area of the company aims towards. The results from our key performance indicators allow us to set further targets and implement our growth strategies.